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Orders can be modified (e.g., size, color, shipping address) or canceled within 12 hours of placement, provided the order has not been processed for shipment. Please contact our customer service immediately via email or live chat with your order number. Once the order is in the fulfillment stage, modifications or cancellations are no longer possible.

If your package is lost, delayed beyond the estimated delivery time, or arrives damaged, please contact our customer service within 7 days of the expected delivery date with your order number and photos (for damaged items). We will assist in filing a claim with the logistics partner and arrange for a replacement or full refund.

Common reasons include insufficient funds, incorrect card details (e.g., expiration date, CVV), or your bank’s security restrictions. Please verify your card information, ensure sufficient funds, or try an alternative payment method. If the issue persists, contact your bank for further assistance.

Shipping costs are non-refundable for standard returns, unless the item is defective, damaged, or we shipped the wrong product. In such cases, we will cover the return shipping fee and issue a full refund (including original shipping costs).

Refer to our detailed Size Guide (linked on each product page) for measurements (bust, waist, hips, length) and size conversions (US, EU, UK, etc.). If you need further assistance, contact our customer service with your measurements, and we will recommend the best fit for you.